Refund and Cancellation Policy
1. A fair assessment of the work and funds involved
This policy applies to services ordered from Webinnovators Technologies (OPC) Private Limited (CIN U72900WB2019OPC235194). It replaces the website’s blanket “no refunds” statement for new orders from the effective date. Existing agreements are not retrospectively rewritten, and mandatory legal rights apply regardless of any older wording. A signed project agreement may give you additional rights or specify a lawful cancellation arrangement; it cannot remove non-waivable remedies.
2. How to cancel or report a problem
Email sales@webinnoovators.com with “Cancellation / Refund”, your name, order or invoice reference, service, payment date, and the resolution you want. You may also call +91 90622 17468. Do not send payment passwords, card security codes, or one-time passwords. Azfar Alam is the grievance officer. We will confirm receipt, review the project records with you, and explain the calculation and decision.
3. Before work begins
If you cancel before any work has started, we will return the unused advance. We may deduct only a reasonable, itemised third-party commitment that you approved, that was actually incurred for your order, and that cannot reasonably be recovered. A deposit is not automatically forfeited merely because it was described as an advance or booking payment. No undisclosed cancellation fee applies.
4. After work begins: milestone-based cancellation
On cancellation, we will stop uncommitted work as soon as reasonably practicable and account for: (1) completed work at the agreed milestone price; (2) demonstrable work in progress at agreed rates or a reasonable proportion of the relevant milestone; and (3) approved, genuinely non-recoverable external costs. Deductions cannot duplicate charges or exceed what is lawfully due. We will refund the balance of your advance after those items. A refund calculation is not an automatic right to charge the full remaining contract price. If records or a deduction are disputed, you can ask the grievance officer for review.
5. Completed work and changes of mind
We do not ordinarily refund properly completed and accepted work solely because your preferences or business plans change. An agreed revision or defect-remedy process remains available. This does not prevent a refund, correction, price reduction, cancellation, or other remedy where required for non-delivery, deficient or misdescribed services, unauthorised charges, or another legal entitlement.
6. If we cannot deliver or the service is deficient
Tell us what differs from the agreed scope and provide reasonable supporting details. We will assess the issue and offer the remedy required by the agreement and applicable law, which may include correction, re-performance, a price adjustment, or refund of the affected payment. We will not insist on repeated repair attempts where the law entitles you to cancel or obtain a refund. If we cancel a project for reasons not attributable to you, unused fees for undelivered work will be returned, subject to your further legal rights.
7. Advertising, domains, hosting, licences, and other external costs
Approved advertising spend already used by a platform and a domain, hosting, licence, or other external service already purchased may have provider-specific cancellation rules. We will identify the relevant cost and available recovery; we will pass on amounts recovered for you. This does not make every third-party charge automatically non-refundable, permit us to keep unspent advertising funds, or excuse unauthorised purchases. Our management fee is assessed separately from media spend.
8. Subscriptions and retainers
Cancellation takes effect under the billing cycle and notice period expressly agreed before purchase. No undisclosed renewal or cancellation charge applies. For prepaid work not yet performed, we assess unused funds under the milestone method above unless a different lawful arrangement was expressly agreed. We will distinguish work already supplied from a future renewal. Service defects and statutory remedies are considered separately from change-of-mind cancellation.
9. Refund method and timing
Approved refunds will normally be initiated to the original payment method, unless you agree otherwise or the method is unavailable. We aim to initiate an approved refund within 7 business days; a shorter mandatory deadline takes priority. Bank or payment-provider posting times can add time outside our control. We will explain any lawful tax adjustment, currency effect, or actual deduction and provide an appropriate record. We will not require you to waive a statutory right or sign an unrelated release to receive a refund you are entitled to.
10. Overseas customers and legal protections
Mandatory consumer protections may apply even to an overseas supplier and, in some jurisdictions, certain business purchases. USA state-law and Kenyan consumer remedies are not waived by this policy. If a transaction is subject to a statutory cooling-off or withdrawal right, we will honour it. For relevant EU or UK consumer distance-service contracts, a 14-day withdrawal right can apply from contract conclusion; beginning or completing a service only affects that right when the required express request, information, and acknowledgement have been obtained. Do not assume that calling a digital service “customised” removes a withdrawal right. We will supply transaction-specific notices and forms where required.
11. Disputes and escalation
Duplicate, unauthorised, and incorrectly charged payments should be reported promptly. You retain any rights to approach your payment provider, consumer forum, regulator, or competent court. For complaints governed by the Indian Consumer Protection (E-Commerce) Rules, we will acknowledge the complaint within 48 hours and seek redress within one month, as required. See Privacy Rights and Grievance Redressal for contact details and escalation. Physical returns are not required for our electronic services unless a particular order includes physical goods with separate disclosed terms.
